Tokyo Frequently Asked Question

Here are the answers to some Frequently Asked Questions, also, please read our Terms & Conditions, taking note of our Cancellation and No Show Policy, and the individual apartment Booking Conditions.

What does Moveandstay provide?

Moveandstay provides a simple solution to searching for serviced apartments and serviced offices worldwide without going through hundreds of websites.

What is the difference between a hotel and a serviced apartment?

Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character. Moveandstay.com offers the best selection of Serviced Apartments.

All apartments usually feature a complete kitchen, and have separate dining, living and sleeping areas. Many even include a washer & dryer in the apartment. A wide range of personal services and exceptional amenities including health clubs and swimming pools (at many locations) provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.

Where are Moveandstay.com serviced apartments located?

We propose a large choice of serviced apartments worldwide, including London, Bangkok, Singapore, Hong Kong, Shanghai, Sydney and Melbourne. Our selected apartments are located in strategic locations (CBD, near offices and serviced offices, shopping complexes or entertaiment areas)

Are taxes included in the price?

All local taxes are included in the price.

Are the prices per person or per apartment?

Prices are for the apartment rather than per person, however the number of persons permitted to occupy an apartment is limited to the number of beds provided. If you enter your arrival date, number of people and number of nights, the price will be calculated for you automatically.

How much do I pay to make the booking?

To secure a booking we require a 10% non-refundable deposit to be paid on credit card.

How and when do I pay the remaining balance?

On arrival you are asked to sign a credit card slip that covers the remaining balance of the rental charge.

Is there a security deposit that I have to pay on arrival?

You will be required to provide credit card details or another form of payment to act as security during your stay

How accurate are the availability calenders?

When you make a booking or reservation request we will double check availability before confirming back to you. You should never assume that an apartment is booked for you until you receive confirmation from us.

How secure are my credit card details?

We use the strongest commercially available encryption technology when you send your credit card details to us. Also, as we host our own website (we do not use a 3rd party host) the details are sent directly to us, encrypted all the way.

Where will we get the keys?

On arrival you will be asked to sign a credit card slip that covers the balance of the rental charges. On receipt of this payment you will be given the keys.

What time can we arrive and depart?

The times vary by apartment but Check-in is generally between 12pm and 4pm, on the day of arrival and Check-out from 11am onwards, on the day of departure, however we will try to accommodate your requirements if different. Full details of you chosen apartment's policy will be provided in a confirmation e-mail, when you book.

Who will meet us at the apartment?

When you book we will ask you your anticipated arrival time in order that we can arrange for a greeter to be expecting you. In most cases you can proceed directly to the apartment, or an adjacent building, to pick up the keys. If you are arriving outside of office hours (09.30-17.30) we will provide you with full details and telephone numbers of where to go and what to do. This will be supplied to you in a confirmation e- mail after you book.

What happens if something goes wrong whilst I am staying in the apartment?

On the confirmation email we provide you with a 24 hour emergency telephone number to call in case you have any problems with your apartment. Simply call and we will endeavour to deal with the issue in a fast and efficient manner.

What happens if I need to cancel?

If, for any reason you need to cancel the booking - please notify us immediately by email, fax or phone. How soon the booking starts dictates the cancellation fee that applies. Please see our Terms and Conditions and the individual apartment description pages for more details on cancellation policies. Please ensure that you have travel insurance to cover these costs.

What if I don't like the apartment when I arrive?

Please call us immediately. We want everyone to be happy with their chosen apartment. For that reason we provide many photos and an honest, accurate description to ensure that you know what you are booking. There should be no surprises when you arrive. If you have reasonable concerns or doubts about an apartment we will try to deal with them at the apartment or accommodate you elsewhere subject to availability. If you choose not to take the apartment for reasons that we consider to be unreasonable the cancellation policy will apply.

Can I bring my bicycle?

We are sorry but no large sporting equipment, such as bicyles are allowed in the apartments.

Are there extra charges for gas, electricity or water?

There are no additional charges for gas, electricity or water. Separate allowances should be made for telephone calls, subject to VAT.

What is the minimum stay?

Normally the minimum stay is 1 night, but please check your chosen apartment details. There is no maximum booking requirement. Bookings are subject to availability.

Do the apartments provide wheel-chair access?

Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.

Do I have to pay for children?

Please check each apartment's description page for additional Booking Conditions.

Do you provide cots and high-chairs?

Yes, subject to availability, we can provide a cot and a high-chair. Please contact us to discuss your requirements when you book.

What types of clients does Moveandstay serve?

Moveandstay.com serves thousands of business travelers, expatriates and contractors every week, plus organizations including officials, military, entertainment industry, small and mid-sized businesses, professional sport teams, leisure travelers, seniors and more.

Are pets welcome?

Yet another advantage to serviced apartments is the availability of pet-friendly locations. We offer locations of this nature in some cities. Frequently there is a pet weight limit, and an additional pet deposit is required.