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The ultra-modern Kuala Lumpur International Airport (KLIA) at Sepang opened
in mid-1998, and is considered one of the most modern airports in the region.
Its high-tech features include a RM700-million computerized total airport management
system that covers baggage handling among other services.
The managers, Malaysia Airports Bhd, say the KLIA can launch 80 flights an
hour, and accommodate 25 million passengers and 650 tons of cargo annually.
Operations and staff are so efficient that it takes only 75 seconds to process
each passenger at the check-in and immigration counters. Luggage waiting time
is 10 minutes. To help passengers find their way around the airport easily,
signs have been written in English and Malay.
Airy and well lit, the buildings have a total floor-space of 480,000 square
meters. KLIA's 10,000-hectare land area includes a Formula 1 racetrack, theme
parks, an amusement center, a green lung, and provision for airport expansion
to handle 100 million passengers annually.
Hundreds of public phones are located throughout the airport, mainly at the
Arrival and Departure areas, and are generally in good working order. These
phones accept Amex, Diners Club, MasterCard and Visa cards, as well as smart
cards that can be purchased at the airport.
Maps and guidebooks can be obtained at the Tourism Malaysia counter at the
international Arrival hall, after Customs, on Level 3 of the main terminal
building. The main terminal and the satellite building are linked by a 180-people
capacity "aerotrain" that leaves every 5 minutes.
For more informations: http://www.klia.com.my/
Departure Tax
A departure tax of RM40 is normally incorporated into the air ticket fee.
Otherwise, it is paid at check-in. Service fees are normally charged and tipping
is not encouraged.
To cover the walking distances, there are walkalators, escalators and elevators.
Baggage trolleys, conveniently located within the Arrivals area, are free and
may be left at the point where they are no longer required. The airport does
not have porter service.
Business Center
Plaza Business Centre
Mezzanine Floor, Satellite Building
Tel: +60-3 8787-2323
Fax: +60-3 8787-2727
Email: plazabc@tm.net.my
Hours: 6:30 a.m. to midnight
Credit cards accepted: Visa, Amex, MasterCard
Fax/Phone Services: Local and IDD with call accounting, collect call. Rates
are displayed
Other services: photocopying, instant card printing, meeting room, video conferencing,
secretarial service
Restaurants/Coffee Shops
Food and beverage outlets are located at the main terminal and satellite buildings,
both before and after Immigration and Customs checkpoints. They include McDonald's,
DeliFrance, and other restaurants, bars and cafes -- a few of them open 24-hours.
Grocery items are sold together with magazines at the main terminal and satellite
buildings. The following restaurants are good for quick meetings:
Eden Restaurant
Departure Hall (before Immigration)
Tel: +60-3 877-6551
Fax: +60-3 8787-3816
Hours: 6:00 a.m. to 11:00 p.m.
Type of food: Mandarin cuisine and dim sum
Accepts all major credit cards
Burger King
Arrival Hall (after Customs)
Tel: +60-3 8776-6621
Hours: 7:00 a.m. to 1:00 a.m.
Type of food: burgers, sandwiches
Accepts all major credit cards
Airport Hotels
Pan Pacific Hotel
Adjacent to main terminal building of the KLIA
Tel: +60-3 8787-3333
Fax: +60-3 8787-1192
Email: panpac@pphklia.com.my
Credit cards accepted: Visa, Amex, MasterCard, Diners Club, JCB
The hotel is only a 5-minute walk from the main terminal building via a link-bridge
at Level 2 of Covered Car Park Block C. Visitors with luggage can ask for a
buggy at the hotel counter at the Arrival hall. The hotel provides limousine
service. It has five F&B outlets and a business center. Health center facilities
(except massage) are complimentary.
Airside Transit Hotel
Inside the satellite building, near gate C3
Tel: +60-3 8787-4848
Fax: +60-3 8787-4747
Email: airsidehotel@po.jaring.my
This 80-room hotel has a snack bar, gym, spa and sauna, a child care center
and a business center. Non-guests can use the spa, shower and gym facilities.
Credit cards accepted: Visa, Amex, MasterCard, Diners Club, JCB
Shopping
At the arrival concourse, after immigration and before customs, duty-free
shops sell chocolates, cosmetics, liquor, wine and cigarettes. The majority
of shops, however, are at the departure concourse. Apart from Zang Toi of New
York and MAS Boutique, upmarket names include Dunhill, Gucci, Nina Ricci, Christian
Dior, Versace and Body Shop. Other stores offer jewelry, electronic and leather
goods, watches, CDs, books and magazines, pewter items and batik.
Car Rental
Mayflower Acme Tours
Tel: +60-3 8776-4578
Fax: +60-3 8787-3849
Email: matklia@pd.jaring.my
Hours: 7:00 a.m. to 11:00 p.m.
All major cards accepted
Requirements: you must be 30-65 years old, and have an international driver's
license
Reservation: preferably 3 days in advance
Avis Rent-a-Car
Tel: +60-3 8776-4540
Fax: +60-3 8787-4089
Email: avis_acd@tm.net.my
Hours: 7:00 a.m. to 10:00 p.m. (Mon-Sat); 7:00 a.m. to 7:00 p.m. (Sundays)
All major cards accepted
Requirements: you must be above 23 years old and have an international driver's
license
Reservation: preferably 3 days in advance
Airport Parking
Passenger and baggage check-in can be done at the covered car park adjacent
to the main terminal building. With 6,000 bays, there is generally sufficient
space.
Other Facilities
Aeromed Medical Centre
Arrival Hall, after Customs
Open 24 hours
There is a pharmacy after immigration in the departure area
Lost and Found
Arrival area of the main terminal building, close to baggage collection point
Open from 7:00 a.m. to midnight
The Post Office on Level 5 of the main terminal building is open from 8:30am
to 5pm Monday to Saturday. Hot shower facilities can be found in the Airside
Transit Hotel for RM20. There is a beauty salon at the international Arrival/Departure
areas of the satellite building.
Suraus for Muslims are located at the Arrival and Departure areas of the main
terminal building and at the satellite building. For non-Muslims, there is
a quiet room before Immigration at the Departure concourse; the key can be
obtained at the Information counter.
The airport, including its toilets, is designed to be disabled-friendly.
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